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Guarantee
Smithsonian Museum Quality Archival Photographic Prints
When you order a print from our site your print will be produced by a photo lab that has high quality archival prints on display at the Smithsonian Museum. The photo lab is run and owned by printmakers who were Curators at the Ansel Adams Gallery in Yosemite National Park. They have a sterling reputation for producing the finest archival photographic prints on various types of media. You can purchase our images printed by these master printmakers on canvas, paper, metal and Acrylic. We highly recommend Metal Prints as photos seem to glow when viewed on this media. Acrylic prints and Metallic Prints are also a great choice as the colors are breathtaking and images printed on metal take on a magical luminescence.
Returns
We are committed to quality products and your satisfaction. Read on for details regarding our guarantee, and for instructions on how to make a return in the unlkely event your product is damaged during shipping.
In the very rare case your product is damaged during shipping, please contact us within 14 days of receipt so that the shipper may verify the shipping damage. We will need pictures of the packaging and the product to prove a claim to the shipper. You will need to save every part of the packaging and product for the shipper's investigation. At the photo lab's discretion, they will either remake the order immediately at no charge, or we will contact you to let you know we will need to bill you for the remake and then refund you if the photo lab is able to make a successful claim with the shipper.
How To Report the Shipping Damage:
If your product arrives damaged we offer a hassle-free process to speed replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send to our email address. Please include your order number, shipping ID or item number, and a brief description of the damage.
- You will receive an email as soon as we are able verify the damage with the shipper confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.
- Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense or have the shipper visually inspect the pacakge before the return can be processed. If we need the photo returned the photo must be returned in the same condition as they were originally dispatched and received by you. All items must be returned with tracking details.
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